Process to Develop Policies and Procedures for an NGO

Md. Humayun Kabir

NGOs create management policies to efficiently manage their employees, beneficiaries, and other stakeholders. Policies contribute to lowering the risks connected to institutional management. They also assist us in continuing to manage staff in accordance with all applicable rules and regulations. Considering that NGOs are institutions as well, it is crucial for them to uphold standardized policies and procedures. It is equally crucial for them to record these normative behaviors and procedures for increased accountability, good governance, and transparency. When donor organizations realize that NGOs have written policies in place to manage their people and organizations, they are frequently impressed.

A major advantage to have policies and procedures is that it reduces unnecessary conflicts, questions and misunderstandings that normally arise among employees and other stakeholders. Employees who are aware of the rules in place at their workplaces are less likely to cause issues. In order to construct effective governance styles, it is crucial for NGOs to define their management policies.

A methodical approach is needed while creating a policy or procedure. The steps of create a policy or procedures are as follows:

1. Identify the issue

The management will identify the problem that the policy/procedure will address. This may be a single Issue or a group of issues. That needs to be addressed immediately.

2. Establish a policy development team

The management will select a team to develop the policy/procedure, which should include diverse stakeholders relevant to the issue. An individual consultant or a group of consultants may be assigned to support the team. They will involve management, employees, and legal advisors in development. Gather feedback to ensure policies are practical and meet organization needs.

3. Research and gather information

The team will conduct research by reviewing current policies or procedures and practices, gathering feedback from stakeholders, and researching best practices in a similar context. They will also research laws for compliance, benchmark against best practices for policy development in line with legal requirements.

4. Draft the policy/procedure

Draft Policies and Procedures should be written in clear, jargon-free language, structured with headings and subheadings for easy navigation. It should include the purpose, scope, policy statement, procedures, responsibilities, compliance, review process, and update procedures. This ensures clarity and organization in explaining why the policy is needed, who it applies to, its details, implementation steps, responsible parties, monitoring and enforcement of compliance, as well as scheduled policy reviews for updates.

5. Review the policy/procedure

The team will share the draft to related stakeholders to seek feedback for input and revisions.  After getting feedback from all concerns, the team will prepare the final draft. Review draft policies with legal advisors for compliance, risk mitigation and considering based on feedback and legal guidance.

6. Final approval

Before commencement, the team will submit the final policy/procedure for final approval by the relevant authority. The authority will approve the policy/procedure with a resolution and issue an approval memo.

7. Review of existing policy

An NGO must evaluate its current policy, method, and procedures every two to three years and upgrade to the new version. The management will create a review committee to look over all the documents, and the committee will forward any suggested changes to the NGO’s authority.  The committee may consider any alteration, inclusion, or deletion suggested by the NGO staff. All modifications, additions, and deletions must receive the prior consent of the relevant authority.

An NGO needs the following Policies/Procedures

The article was written by Md. Humayun Kabir, an Independent Consultant, and Director, Creative Services Limited. Email: humayun@cslbd71.com

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